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Posts Tagged ‘technical support’

Why Can’t I Install Shockwave Player on Windows XP?

Posted by kristobaldude on July 29, 2012

Adobe Shockwave Player

Adobe Shockwave Player

Why Can’t I Install Shockwave Player on Windows XP?

http://kb2.adobe.com/cps/403/kb403264.html

If you have problems installing Adobe Shockwave Player, work through the steps below. After each step, restart the computer to ensure that the changes take effect before moving on to the next step.

1. Uninstall previous versions

Be sure to remove previous versions before you install Shockwave Player. Use any of the following methods:

  • Double-click the uninstaller.exe file in C:\Windows\system32\Adobe\Shockwave 11.
  • Use the Add Or Remove Programs utility in the Windows Control Panel.
  • (Shockwave 8 and 8.5) Use the uninstaller available from the Web Players page.

Note: Close all applications before you run the Shockwave Player uninstaller. Quit all running applications, including browsers and instant messaging clients. Check the Windows system tray to make sure that no applications that use Shockwave Player are in use.

2. Download the Adobe Shockwave Player installer

Download the installer from the Download Center.

3. Check browser settings (Internet Explorer)

Before installing Shockwave Player, check the following browser settings:

Check the security level

Make sure that the security level is not set to High or to a custom level that doesn’t allow viewing of ActiveX controls. Typically, the default security level (medium) allows you to view Shockwave content. For a custom level, ensure that both Download Signed ActiveX Controls and Run ActiveX Controls And Plug-ins are set to Prompt.

  • Open Internet Explorer.
  • Choose Tools > Internet Options.
  • Click the Security tab.
  • Click Defaul Level, or click Custom Level and do the following:a. Find the section ActiveX Controls And Plug-ins.b. Set Download Signed ActiveX Controls to Prompt.

    c. Set Run ActiveX Controls And Plug-ins to Prompt.

Check user permissions

If you don’t have administrator access to Windows XP SP2 , Windows Vista or Windows 7, you can’t install Shockwave Player successfully. Administrative privileges are required for the Windows system registry and for the C:\WINDOWS\system32\Adobe\Shockwave folder.

4. Download an alternate installer

  • If the issue still occurs, download an alternate Shockwave Player installer.
  • Close all applications and run the installer.
  • Go to the test page to confirm that Shockwave Player installed successfully.

5. Check firewall and utility settings

Some Internet utilities, such as Norton Internet Utilities, function similar to a firewall and can restrict viewing of ActiveX controls. In some cases, they block Shockwave content. Ensure that firewall or utility settings are set to allow ActiveX controls and Shockwave (SWF) content.

Posted in .Interesting Reads & Reblogs | Tagged: , , , , , , , , , , , , | 1 Comment »

Disconnected: a first-hand look at Sprint’s customer abuse (updated) | Ars Technica

Posted by kristobaldude on June 13, 2012

Disconnected: a first-hand look at Sprint’s customer abuse (updated)

Sprint sucks

Sprint sucks

Surely no one needs to call Sprint customer service 90 times in six months? …

by  – July 13 2007, 8:45am PDT

Sprint got into hot water last week when word began to trickle up the media food chain that the company is booting customers who roam too much (including soldiers stationed in no-service zones) or who call customer service too many times. If you caught the media coverage of this story in everything from the Wall Street Journal to a segment last night on CNN, then you probably noticed a common theme in the online responses and “man on the street” interviews—indeed, you may have had this reaction yourself: booting American soldiers at West Point for excessive use of the “free roaming” service is a big no-no, but anyone who calls customer service 90 times in six months deserves to have their account canceled.

If your reaction to the news of Sprint booting people for excessive customer service calls was, “Good for Sprint… people are whiners,” then I’d urge you to rethink that attitude.

ZDNET blogger Russell Shaw, who has been following this controversy in a series of posts, reportsthe following experience of a Sprint customer named Rene:

“The vast majority of my calls were to fix errors Sprint made,” Rene tells me in her latest email. “Most of the calls were transferred numerous times, disconnected (forcing me to call back) or they told me to call a different #. “That’s why the actual “call #” was so high.”

I can personally vouch that Rene’s account isn’t at all far-fetched. As a long-time Sprint customer who has had major problems trying to recoup massive overcharges from a generally incompetent and unresponsive Sprint customer service department, I can tell you from first-hand experience: if Sprint owes you $300 or more (like they did me), then you’d better be prepared to dial customer service again and again and again if you want your money back.

I was promised follow-up calls, refunds, and all sorts of other things that never materialized. And every time I made a call to customer service, I had to bring a new agent up to speed on my apparently baffling and peculiar case history. (The language barrier between me and the typical Sprint rep didn’t help, either.) Over the course of about a month, I got disconnected, transferred, and generally jerked around until finally, at long last, a sympathetic … (Read more here)

Posted in .Interesting Reads & Reblogs | Tagged: , , , , , , , , , , , | 1 Comment »

NETFLIX Internet Connection Problem CODE N8383

Posted by kristobaldude on December 31, 2010

Netflix Instant Watch Error

Netflix Instant Watch Error

What does this mean? This usually does not mean what it seems to indicate (i.e.: That you are having problems with your internet connection). Rather, according to tech support, it is basically their “default” or generic message that you get when there is a problem with a movie.

In other words, if you see this error while watching or starting a movie, try other movies and see if you can watch them fine (try popular movies like Shrek or Heroes Season 1). If those play OK, then in that context, this message means simply “This movie is malfunctioning”. It might make more sense if they had a message that said “This movie is broken at this time. Please try another selection”, and included an icon that told you if they were already working on the issue, and if not, then another link would take you right to reporting the error.

That makes sense, but it’s not going to happen. “Why?”, you ask? Because Netflix has gotten rid of their email support, according to the rep I spoke with today. It seems like Netflix is going downhill. I guess maybe it’s time to start supporting Blockbuster online.

Posted in .Kristobaldude's Posts | Tagged: , , , , , , , , , , , , , , , , , , , , , , , , | Leave a Comment »

 
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