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Posts Tagged ‘Computer Support’

VirtualDub Articles and Stuff (2010.01.26)

Posted by kristobaldude on March 15, 2014

Vdub –

Prism nch software





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Computer Support

Posted by kristobaldude on March 15, 2014


“Please note that after July 2010, only WinXP SP3 machines will continue to
be offered critical security updates. Also note that if SP3 is installed
after IE7 or IE8 is installed, neither IE version can be uninstalled (if
need be) without first uninstalling SP3.

~PA Bear

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Posted by kristobaldude on March 15, 2014

“Cannot delete hpwuSchd2.exe: Access Denied” when trying to delete HP folder from Program Files.

Delete in Safe Mode? Worked.

Run CCleaner — now it finds all sorts of missing DLL issues. Had to run it 4 times in a row before it actually fixed everything.

Restart into Regular mode.

Error on boot:
“Please wait while windows configures unload.”

Still says “HP Smart Web Printing (Already Installed)”

Tried this:
Manually uninstall HP Printer software
In case you cannot uninstall HP Printer software from your PC (Add/Remove Programs) you can search for .dat files in C:\Program Files\HP\ and then use the following command (with the appropriate modifications of course):

“C:\Program Files\HP\Digital Imaging\{F38FA38A-7E5A-4209-88ED-4DE21CD20EEF}\setup\hpzscr01.exe” -datfile hposcr03.dat


What if I install Photosmart drivers and software first, then install the officejet?

Was able to successfully install D7400 Printer drivers and software. 🙂

I’m not sure why, but that was the problem. I was able to install the Officejet Printer just fine after first installing the photosmart printer, though Smart Web Printing still showed as already installed.

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CSS stuff

Posted by kristobaldude on March 15, 2014



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Why Is Comodo Blocking Localhost ( or … Can’t Open ColdFusion Administrator in Opera or Internet Explorer 7, or … Can Ping Localhost, But Can’t Browse, But Can Browse All Other Sites Fine!

Posted by kristobaldude on July 29, 2012

Comodo AntiVirus

Comodo AntiVirus

Below are some resources I found when searching for answers and solutions for the issue of “Why is Comodo blocking localhost?”. I didn’t have time to write up a complete article, but I wanted to get the links posted so that hopefully it will save anyone else searching on this topic at least a little bit of time. If you found this post useful, please let me know in the comments below!








IIS on Windows XP (and Windows 2000) uses COM+, and if COM+ is tanking, then

IIS is not going to be able to do everything it’s supposed to.


Hosting your webserver on port 80 doesn’t work at times. Try changing the port on you webserver and it should work …Thank you! That worked!  By changing the port to port 81, and then using http://my_public_ip:access_port I was able to gain access.


Is the firewall blocking telnet? Is the telnet service running on the

remote machine?


Shaun, I solved my problem. It was Symantec Personal Firewall: although disabled, it blocked ICMP (so any pinging – even the loopback – timeouted), https, file sharing was blocked… I removed it completely (add/remove programs could not do it, Symantec deinstal neither. Only after deleting all Symantec local-machine registry keys with regedit I was able do remove the “stuck” firewall and reinstal it.) Everything works now. I suggest you check any installed firewall on your XP (check also the built-in XP firewall).


Cannot View Page When You Use a FILE:// URL


IE7 Can't Connect To Localhost Opera Can't Connect to Locahost
IE7 Can’t Connect To Localhost Opera Can’t Connect to Locahost


Maybe it has something to do with the “hosts” file? When I set up MySQL originally, the tutorial did not say “make sure you have a static ip”, although that may have been assumed. I had a dynamic ip at the time, so perhaps localhost is defined in the host table as whatever my ip was when I installed MySQL, in which case, since I now have a static ip, a solution might be to edit the hosts file to read the current static ip value.

Also, another thing to consider is that there is a known issue that if you have Skype running in the taskbar before you start up WAMP server, for instance, you will not be able to execute PHP code in your IDE (integrated development environment) because for some reason it prevents Apache server from fully starting.  Perhaps this problem discussed in this post shares a similar solution?  If anyone comes up with the solution to this one please post it in the comments below and let me know what worked for you!

Peace & Blessings! 🙂


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Why Can’t I Install Shockwave Player on Windows XP?

Posted by kristobaldude on July 29, 2012

Adobe Shockwave Player

Adobe Shockwave Player

Why Can’t I Install Shockwave Player on Windows XP?


If you have problems installing Adobe Shockwave Player, work through the steps below. After each step, restart the computer to ensure that the changes take effect before moving on to the next step.

1. Uninstall previous versions

Be sure to remove previous versions before you install Shockwave Player. Use any of the following methods:

  • Double-click the uninstaller.exe file in C:\Windows\system32\Adobe\Shockwave 11.
  • Use the Add Or Remove Programs utility in the Windows Control Panel.
  • (Shockwave 8 and 8.5) Use the uninstaller available from the Web Players page.

Note: Close all applications before you run the Shockwave Player uninstaller. Quit all running applications, including browsers and instant messaging clients. Check the Windows system tray to make sure that no applications that use Shockwave Player are in use.

2. Download the Adobe Shockwave Player installer

Download the installer from the Download Center.

3. Check browser settings (Internet Explorer)

Before installing Shockwave Player, check the following browser settings:

Check the security level

Make sure that the security level is not set to High or to a custom level that doesn’t allow viewing of ActiveX controls. Typically, the default security level (medium) allows you to view Shockwave content. For a custom level, ensure that both Download Signed ActiveX Controls and Run ActiveX Controls And Plug-ins are set to Prompt.

  • Open Internet Explorer.
  • Choose Tools > Internet Options.
  • Click the Security tab.
  • Click Defaul Level, or click Custom Level and do the following:a. Find the section ActiveX Controls And Plug-ins.b. Set Download Signed ActiveX Controls to Prompt.

    c. Set Run ActiveX Controls And Plug-ins to Prompt.

Check user permissions

If you don’t have administrator access to Windows XP SP2 , Windows Vista or Windows 7, you can’t install Shockwave Player successfully. Administrative privileges are required for the Windows system registry and for the C:\WINDOWS\system32\Adobe\Shockwave folder.

4. Download an alternate installer

  • If the issue still occurs, download an alternate Shockwave Player installer.
  • Close all applications and run the installer.
  • Go to the test page to confirm that Shockwave Player installed successfully.

5. Check firewall and utility settings

Some Internet utilities, such as Norton Internet Utilities, function similar to a firewall and can restrict viewing of ActiveX controls. In some cases, they block Shockwave content. Ensure that firewall or utility settings are set to allow ActiveX controls and Shockwave (SWF) content.

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In Praise Of Jeff Duntemann … An Ode To Fun, Easy-To-Read Programming Books

Posted by kristobaldude on February 19, 2011


Jeff Duntemann

Jeff Duntemann

Around 1998 I was working as an Electronics Engineer at a local slaughterhouse called IBP (now owned by Tyson Chicken) and it was there in the meager collection of reference books available that I discovered the book “Assembly Language Step-By-Step“, by Jeff Duntemann.  I was blown away.  Though it has been over 10 years since I read this book, if I

Assembly Language Step By Step, 1992 ed.

Assembly Language Step By Step, 1992 ed.

remember correctly, the way Mr. Duntemann explained these weighty technical concepts was by analogizing a great quest, like Homer‘s Oddyssey or the Wizard of Oz.  I would like to get ahold of this book again so I can re-read it with new eyes.

The author has a great writing style that is accessible to everyone – much akin to Isaac Asimov‘s non-fiction work.

Most are familiar with Asimov’s science ficition books (I Robot & Foundation trilogy being his most famous), but did you know that Asimov was also a very technically competent and prolific writer on everthing from the Bible to modern (40’s to 60’s era) science?  If you have not experienced Asimov’s flowing an easy-going prose I suggest checking out Isaac Asimov’s Guide to Earth and Space, Asimov’s Chronology of the World, and (my favorite) the out-of-print Asimov On Numbers.

If you are familiar with Asimov’s science “explanation” works, or the show “Connections” by James Burke then you already have some idea of the writing style of Jeff Duntemann.

Asimov on Numbers

Asimov on Numbers

Although assembly language as a prolific and practical programming system is practically obsolete at the time of this writing, I would still recommend Assembly Language Step by Step as an interesting read and one worth having in your collection.

~ Kristobaldude

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Are CNET.com & DOWNLOAD.com Software Reviews Even Credible or Reliable Anymore?

Posted by kristobaldude on February 14, 2011

Unreliable? Untrustworthy?

Unreliable? Untrustworthy?

So I have been using Acronis True Image Home 11 since 2009, and have been using other incarnations of the software since 2004.  Acronis has always proven a very reliable (and free) option for backing up and creating hard disk drive images in my own personal experience.  In fact, the only problems I’ve ever had with a given version was when a new media format was released (SATA, USB, 1TB DRIVES, etc…), which is understandable because they don’t have crystal balls to predict the future.  The solution in those cases has usually been to upgrade to the newest version – Voila – no problem!

Such was the case (Version 11 recognized my 750GB external drive, but not my new 1TB external drive, both by Western Digital), that prompted me today (2011.02.14) to search for what the new consensus for best “disk imaging software” was.  The actual search I issued was “disk image software review”.  I knew TopTenReviews.com would pop up of course, and probably CNET and PC Magazine, all of whom are known for their reviews on software and hardware products.

Now, I generally lean toward the advice given on Top Ten Reviews because A) I have been able to verify their findings on my own in the past & B)  CNET/DOWNLOAD.COM (same company) has been really slacking for the last few years, and their reviews have shown less-than reliable.


Top Ten Reviews

Top Ten Reviews

Nonetheless, I saw that TopTenReviews had rated Acronis True Image Home 2011 as it’s top pick, noting “Acronis True Image customer support is top–notch; when we filled out a technical request, we received an answer within two hours. Telephone customer support is available too.”  First, let me say that the brevity and lack of detail should throw up a red flag and is a good indicator that this review may be un-thorough at best and biased and deceptive at worst.   SO WHAT you filled out a request and got a response back … who cares, if the response wasn’t relevant to the problem, or was relevant but didn’t provide an applicable solution???  By the way, this is a frequent problem with outsourcing – getting back cookie-cutter responses from script-monkeys who don’t have the ability nor the inclination to think outside the scope of  what answers they have been taught to parrot back to unsuspecting customers who were desperately seeking real help.  As you can probably tell, I have been dis-serviced by customer NON-support (from various companies using overseas outsourcing) many times, and it has left it’s mark on me.




I decided I’d check out Download.com to see what they had to say.  Their imaging programs were in the “Backup Software” category.   When I first looked, Acronis was the top choice.  Then I noticed that in an opaque gray (making it hard to see if you’re not looking for it) the image said “Sponsored Match

"Sponsored Match"

"Sponsored Match"

, which I could then figure out probably means “SOMEBODY PAID US TO PUT THIS ONE FIRST or at least HIGH ON THE LIST”.

Well, it’s hard to have faith in a review that was paid for by the company being reviewed – just drops the credibility of the reveiw and reviewer like a hot potato!  But, I decided to read further anyway and see what customers had to say about why it was so bad.

There were many problems with Download.com’s review of ATIH 2011 and it’s reviewing process in general. They include:

  • Heading is for the 2011 version, but the Editor’s review is for the 2010 version – Very misleading to the average consumer
  • Every single review for the current version (2011) is 1-star out of 5 (meaning really poor)
Acronis 2011 on Download.com

Acronis 2011 on Download.com


(NOTE: These are excerpts of the reviews that show up first for the “latest version” of the product, as of 02/14/11)

It failed midway in the restore process. I actually tried restoring from this software on three different occasions, each with issues. I was only able to restore an older full backup image – it fails miserably with incremental backups

‘Customer No-Service’ provided by a very polite Indian call center. Sadly, they were not empowered by Acronis to help fix any problems!!

Bought Acronis to use with my work computer. It did not install properly. It was a nightmare trying to get support from ACRONIS & I tried unsuccessfully for 2 1/2 months. Please think twice before buying any product from ACRONIS!!! Horrible experience

After installling Acronis I could not see or access network shares or printers. 2 hours of unsuccessfully rebuilding networks; finally a search on error codes pointed to Acronis as the culpret. uninstalling Acronis fixed the network issue instant … Critical bug at least in XP. Some sites refenced 7 havign same is

When you install Acronis True Image Home it replaces the Windows Backup interface with its own interface.There are options to return to the Windows Backup interface in both backup and restore (via Control Panel), as well as the main Acronis interface but these functions don’t work.I discovered this when Windows began doing a backup that had been scheduled before I installed Acronis.Not only was I unable to restore the Windows Backup interface to change the settings but I couldn’t restore it even after uninstalling Acronis.Windows erroneously continues to indicate that a backup is in progress when it clearly isn’t and no amount of restores and restarts will now fix it or allow a return to the original interface.It appears that the only way to solve the problem is to reinstall Windows.I’m out a pile of money and faced with huge hassles trying to recover my system.Don’t go near Acronis and their product

I got no response from two requests for technical assistance. When I try to run a backup, I just get a message that says ‘the product has stopped working’

I purchased the product from a big box retailer. Initial install produced errors and was told by Acronis website, that it was a known issue for my particular ‘build number’ I was unabale to figure out how to get to the support people as I coudn’t get past their ‘suggested resolve’ site. I did get to the live chat page, but couldn’t get a response on their end. Finally figured out the install issue ( i had originally chose the wrong install option) and was able to get the upgrade. First 3 bakups failed on one PC. (Backup was corrupt) and I am still working on it. I suspect I will eventually resolve these issues but it has certainly been painful… and without support

Quick qualifier: I’m very experienced with computers and with imaging. I have nearly a B.S. in Computer Networking, A+ certification, fairly high IQ, blah blah. Yet I could not get the backup onto DVD!!! Now, I would like to know what the F%$# is wrong with Acronis that they can’t insure that the most basic functions of True Image will work? Well Acronis???? Why couldn’t I get the image onto DVD????


If Acronis True Image Home 2011 is “an unreliable piece of junk” as one user states in his review, this portion that follows echoes my sentiments exactly: “[ATIH 2011] has gone from a product I used to enthusiastically recommend to friends to one I’m embarrassed by ever having said a positive word about. I would add that CNet’s review of this product confirms my impression in recent years that CNet is no longer a reliable source of reviews. The editors obviously didn’t test this product in any serious way or they would have given it no more than one star


So, What Do You Think people?

  1. Is Acronis a good option for Windows XP users?
  2. Can reviews at Download.com or TopTenReviews.com be trusted?
  3. What Disk Imaging software do YOU trust?

Let me know where you sit on these issues by leaving a comment below!

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FACEBOOK: How Can I View All My Own Posts?

Posted by kristobaldude on January 9, 2011

Facebook QuestionDate: 01/09/11

[NOTE:  A search for “How Can I View All My Own Posts?” on Google yields mostly results such as “How to keep my friends from viewing my posts”, which is obviously not the same, and therefore yields answers one might classify as less-than-helpful.  Therefore, I am bloggin today about this issue.

Beacuase most of the “How do I ask Facebook a question that isn’t already included in the FAQ” type links cannot be found in the newest Facebook incarnation (c. December 2010), I used this link:


to submit my issue to Facebook.  Here is the content of my submission:

How can I View All My Own Posts As One Feed?  There used to be a link but it doesn’t work anymore.  Without this option, to manually find all things that I have posted (statuses, notes, discussions, etc …) would take weeks or even months – I know because I tried it in 2008, and as a person with a full-time job, it took me over 2 months to “gather” and print all my posts.  THIS NEEDS TO BE A FUNCTION IN FACEBOOK, otherwise the task would become too unweildy.

I am guessing that Facebook programmers either moved the location of this function, or overlooked it’s inclusion in the new version.  The third option would be that Facebook DELIBERATELY didn’t include that ability, but that simply makes no sense.  Therefore, if the function exists, but has moved, please advise me on it’s new location and how one can implement it, or if it has been left out, please put it back in … As a programmer, I’m sure all that would be required is to run a SQL query that gathers all items tagged with “created by this user”, or something similar, which is automatically generated whenever the user posts anything on their profile.  Then buffer it in php script and output it as one feed – voila – done!  End of problem.

This feature could be made more useful even by the addition of these features which have never been available in Facebook to my knowledge, in conjunction with the “View All My Posts” function I am describing:

1) Print All button – Format all entries returned for printing and then print.

2) My Posts on MY PROFILE vs. My Posts on OTHERS’ PROFILES – Another tag can be used with a slightly modified SQL query to Allow choosing between posts by you on your profile, and posts by you on other people’s profiles.

3) Print Photos & Comments – Use a checkbox system to let users pick what photos they want to print and the picture will be formatted for printing, along with all the comment thread underneathe the photo

These last 3 are just additional modifications that could be added for greater user friendliness and satisfaction.

Thank you for your time!

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NETFLIX Internet Connection Problem CODE N8383

Posted by kristobaldude on December 31, 2010

Netflix Instant Watch Error

Netflix Instant Watch Error

What does this mean? This usually does not mean what it seems to indicate (i.e.: That you are having problems with your internet connection). Rather, according to tech support, it is basically their “default” or generic message that you get when there is a problem with a movie.

In other words, if you see this error while watching or starting a movie, try other movies and see if you can watch them fine (try popular movies like Shrek or Heroes Season 1). If those play OK, then in that context, this message means simply “This movie is malfunctioning”. It might make more sense if they had a message that said “This movie is broken at this time. Please try another selection”, and included an icon that told you if they were already working on the issue, and if not, then another link would take you right to reporting the error.

That makes sense, but it’s not going to happen. “Why?”, you ask? Because Netflix has gotten rid of their email support, according to the rep I spoke with today. It seems like Netflix is going downhill. I guess maybe it’s time to start supporting Blockbuster online.

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